Cancellation rights

Right of withdrawal

Cancellation policy

Right of withdrawal of the consumer according to  §§ 5e ff Consumer Protection Act (KSchG):


1. Right of withdrawal and withdrawal period:

1.1 The consumer within the meaning of § 1 Consumer Protection Act (KSchG), i.e. a person for whom the business is not part of the operation of this company, may withdraw from a contract concluded by distance selling or a contractual declaration made by distance selling without stating reasons.
1.2 The withdrawal period is fourteen (14) days. It is sufficient if the declaration of withdrawal is sent within this period.
1.3 In the case of contracts for the delivery of goods, the period shall commence on the day on which they are received by the consumer. In the case of contracts for the provision of services, on the day on which the contract is concluded.
1.4 In the event that the Contractor fails to comply with his information obligations under the Consumer Protection Act, the withdrawal period shall be extended to twelve months from the dates specified in 1.3. If, however, the entrepreneur fails to comply with his duty to provide information within this period, the fourteen-day period for exercising the right of withdrawal shall commence at the time the entrepreneur transmits the information.
1.5 Withdrawal must be made in writing (letter, e-mail, fax) to:
W-Wohnen - WnM Wohnen nach Mass GmbH
Managing Director: Michael Wöhrle
Bahnhofstrasse 14
2232 Deutsch Wagram
Fax: +43 2247 207077
Please use the text below:
"I hereby revoke the contract I have entered into for the purchase of the following goods/goods
Provision of the following service (delete inappropriate):
Ordered on: ...
Received on: ...
Name of consumer: ...
Consumer's address: ...
Date: ...
Signature of the consumer (only if communicated on paper): ...".  
1.6 The consumer has no right of withdrawal in the case of contracts for goods which are manufactured according to customer specifications, which are clearly tailored to personal needs, which due to their nature are not suitable for return, which can spoil quickly or whose expiration date would be exceeded. E.g. custom-made products (such as individally planned kitchens or other pieces of furniture)

2. consequences of withdrawal and bearing of costs 

If the consumer cannot return the received service to the entrepreneur in whole or in part or only in a deteriorated condition, he must compensate the entrepreneur for the value to this extent. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection - as would have been possible in a retail shop, for example. In addition, the consumer can avoid the obligation to pay compensation by not using the goods as an owner and refraining from doing anything that could impair their value. The consumer has to pay only the direct costs of the return. The consumer must provide packaging that excludes damage to the goods. The original packaging must be used for the return shipment; if this is no longer available, please inform us before the return shipment. The costumer is liable for damage caused by inadequate packaging.
2.1 If the consumer makes use of his right of withdrawal, the services already received must be postponed step by step.
2.2 The entrepreneur must reimburse the payments made by the consumer and reimburse the necessary and useful expenses incurred by the consumer.
2.3 The consumer must return the services received and pay the trader a reasonable fee for their use, including compensation for any associated reduction in the fair market value of the services, whereby the acceptance of the services into the custody of the consumer shall not in itself be regarded as a reduction in value.
2.4 If the consumer has received goods in connection with the contract, he must return or hand over the goods to us immediately and in any case within seven days of the day on which you notify us of the revocation of this contract. The consumer only has to pay the direct costs of the return.
End of the cancellation policy